Tenant FAQ’s

Check out some of the most popular questions we get from tenants. If you don’t see the answer to your question here, send us a message or give us a call.

How do I pay rent?

We want to make it easy for you to pay rent on time and avoid late fees and penalties. The easiest way to do this is by paying rent online.

When will you come into my property?

Unless there’s an emergency, we won’t enter your property without prior written notice. We’ll come inside periodically to evaluate the property to conduct routine maintenance. You’ll always be advised before we enter.

What if something breaks? Who is responsible?

When a repair is needed, you can contact our office or fill out the maintenance request form online. Your lease will indicate who is responsible for paying maintenance and repair bills. Tenants are often only responsible when they break or damage something that was otherwise in good working order.

Do I need renters insurance?

Yes, we require all tenants to have an active renters insurance policy throughout the lease term. We also have an insurance plan in place that protects you and the landlord against any potential damage.

How can I get my security deposit back when I leave?

Tenants who take good care of the home and return it in the same condition that it was received will get a full refund of their security deposit. When you notify us of your intent to leave, we’ll tell you what kind of cleaning needs to be done. If you have paid your rent on time during your tenancy and followed the terms of the lease, chances are good that you’ll get your deposit back.

What if I need help moving?

Hiring a moving company such as Busy Bee Movers can make moving in and out of your rental property a breeze.

Can I see my property accounting online?

You will benefit from the advanced technology property management services provide when you work with us! This includes real-time access to your accounting.

You’ll be able to pull dozens of reports to see how your property is doing, as well as access copies of any related documents. You can even see when your tenant paid their rent the instant we post the payment.

How to fix a slow draining sink?

To address a slow-draining sink, start by using a plunger. If this proves ineffective, move on to a combination of baking soda and vinegar, followed by a flush with hot water. For more persistent blockages, a plumbing snake may be necessary. As a basic tool, Zip It can be very effective.

For more detailed information, check out this link.

How to fix garbage disposal?

To fix a garbage disposal, start by troubleshooting common issues: check for power supply problems, reset the disposal using the reset button, and ensure it's not clogged. If these steps don't resolve the issue, inspect for any jammed items. For safety, always disconnect power before attempting any repairs.

For detailed step-by-step instructions, check out this link.

How to unclog a toilet?

To unclog a toilet, the most common and effective method is to use a plunger. Ensure you have a toilet plunger with a flange for better sealing. Gently press down to remove air and form a seal over the drain hole, then plunge vigorously to dislodge the clog. If the water drains after several attempts, the clog is cleared.

For step by step instructions click here

How to reset breaker?

To reset a circuit breaker, first locate your electrical panel. Identify the tripped breaker, which will be in the "off" position or slightly away from other switches. Turn it fully off and then back on to reset it. This should restore power. If the breaker trips again, it could indicate an electrical problem that may require professional attention.

For more details and safety tips, you can follow this link.

Why are electrical outlets installed upside down?

If your electrical outlet was installed upside down, it is an indication that it is controlled by a wall switch that a light or lamp can be plugged into!

What does carbon monoxide smell like?

A rotten egg or sulfur smell and/or a hissing sound coming from a pipe are common signs of a gas leak. CALL 911 immediately if you believe you have a gas leak. Here is an article on Residential Safety for review: Residential Safety-Gas